Electricity, Gas, and Water

When you start living in a new home, you need to complete procedures to use electricity, gas, and water.

When you start living in a new home, you need to complete procedures to use electricity, gas, and water.

Before moving, check when you want service to start and apply.

Check the procedure to start service

Procedures vary depending on the property, region, municipality, and provider.

Electricity

  • Apply to start service with your electric power company
  • The contracting method may vary depending on the property

Gas

  • Apply to start service with your gas company
  • Turning on the gas (opening the valve) may require someone to be present

Water

  • Apply to start service with your local water utility
  • The procedure varies depending on the municipality and property

Electricity

For electricity, apply to start service with the electric power company you are contracting with.

The contracting method may vary depending on the property.

Gas

For gas, a gas company representative may need to visit to turn on the gas (open the valve) when service starts.

Check in advance whether you need to be present.

The type of gas varies depending on the region and building.

Water

For water, apply to start service with your local water utility.

The procedure varies depending on the municipality and the property.

Paying your bills

You can pay your electricity, gas, and water bills using methods such as:

  • Automatic bank transfer
  • Credit card
  • Payment slip

The available methods vary depending on the provider.

When moving

Check the procedure to stop electricity, gas, and water at your current home, and the procedure to start them at your new home.

If you have trouble

If your electricity or gas suddenly stops working, first check with the provider you are contracting with.

If there is a safety concern, such as the smell of gas, do not use fire, and contact your gas company's emergency contact number.

What you can check next

  • Moving or leaving Japan
  • Finding housing in Japan
  • Rules on trash, noise, and shared housing
  • Mobile phones, SIM, internet, and mail

Main places to check

  • Your electric power company
  • Your gas company
  • Your water utility
  • Your municipality

Last checked: August 2026